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Customer Satisfaction Questionnaire
Please complete promptly the survey below.
Personal Information
FIRST NAME
LAST NAME
COUNTRY
CITY
E-MAIL
MOBILE NUMBER
Customer Satisfaction Questionnaire
1. How satisfied are you overall with the service/product you received?
VERY SATISFIED
SATISFIED
FAIR
UNSATISFIED
2. How satisfied are you with the speed in which the service/product was delivered ?
VERY SATISFIED
SATISFIED
FAIR
UNSATISFIED
3. How satisfied are you with our delivery on-time performance to meet your delivery expectations ?
VERY SATISFIED
SATISFIED
FAIR
UNSATISFIED
4. How satisfied are you with our delivery on-time performance to meet your delivery expectations ?
VERY SATISFIED
SATISFIED
FAIR
UNSATISFIED
5. How satisfied are you with the courtesy, helpfulness of the staff/salesman ?
VERY SATISFIED
SATISFIED
FAIR
UNSATISFIED
6. How satisfied are you with the staff/salesman showed interest in you as an individual/treated as a valued customer ?
VERY SATISFIED
SATISFIED
FAIR
UNSATISFIED
7. How satisfied are you with the understanding showed by our salesmen to your needs and requirements ?
VERY SATISFIED
SATISFIED
FAIR
UNSATISFIED
8. How satisfied are you with our customer service in terms of responsiveness, accuracy of answers and product knowledge ?
VERY SATISFIED
SATISFIED
FAIR
UNSATISFIED
9. Product variety and selection broadness ?
VERY SATISFIED
SATISFIED
FAIR
UNSATISFIED
10. User instruction/manual & product data sheet availability ?
VERY SATISFIED
SATISFIED
FAIR
UNSATISFIED
11. Price in relation to other market competitors ?
VERY SATISFIED
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FAIR
UNSATISFIED
12. How satisfied are you the time taken to respond to your inquiries or/and request of purchase or/and quotation processing ?
VERY SATISFIED
SATISFIED
FAIR
UNSATISFIED
13. How satisfied are you the time taken to respond to your inquiries or/and request of purchase or/and quotation processing ?
VERY SATISFIED
SATISFIED
FAIR
UNSATISFIED
14. How satisfied are you with the after-sales technical support
VERY SATISFIED
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FAIR
UNSATISFIED
15. How satisfied are you with our response to your complaints and warranty claims ?
VERY SATISFIED
SATISFIED
FAIR
UNSATISFIED
Heba Fire & Safety THANK YOU